Terms&Conditions

Last updated: (22nd of June 2018)

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the http://www.kko-cambodia.org website operated by Khmer for Khmer Organisation (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

OFF TRACK Tours and OFF TRACK Accessories are social enterprises of Khmer for Khmer Organisation. For reasons of simplification, the Khmer for Khmer Organization is always used in the following. Our social enterprises are only mentioned by name in special places.

OFF TRACK Tours and OFF TRACK Accessories have the same rights as Khmer for Khmer Organisation.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

 

Confirmation of booking

Every booking will receive a booking confirmation within 8 hours. You may be asked to make a 50% deposit within the next 3 days. If this payment is not received, your booking will be cancelled and your seat will be sold as available.

Please note that you have made a booking request. Due to high demand, the tour may not be possible on the desired date. In such a case we reserve the right to suggest an alternative date.

If no alternative date is possible for you and you have already made a deposit, we will refund it to you within 5 working days.

 

Payment

The payment takes place after the end of the tour in our office. OFF TRACK Tours accepts cash only. We apologize for the inconvenience.

In the event of a request to make a deposit, you will receive a link in your email explaining step by step how to do so.

Please note that the given currency is British Pounds!

 

Traveler’s information

If you want to make a booking through our website, you must enter your name, email address, number of participants and size. This makes communication between both parties much easier.

 

Travel insurance

Each of our customers must have taken out full travel insurance before the start of the tour. This must cover all medical expenses, medical repatriation, personal liability and injuries.

Please make sure that you have insurance before booking.

In the case of no such insurance, the tour must be cancelled for safety reasons or the customer’s participation in the tour will be denied. Any costs incurred, such as a 50% deposit, will not be refunded.

The possession of a valid travel insurance will be checked by your tour guide before the start of the tour.

 

Health condition

It is very important for us that due to the natural conditions, all our customers are in a good physical condition. If you have any previous illnesses or if your health status changes before, during or after the tour, please inform your guide so that we can immediately initiate medical treatment.

Our guides have a monthly first aid course so that they are always prepared for such problems.

 

Liability committee

OFF TRACK Tours and Khmer for Khmer Organisation, as well as all their employees do not assume any liability for losses during the tour. Each participant is responsible for his or her own personal belongings.

Furthermore, due to the natural conditions during the tour, no liability is assumed for possible damages, injuries, illnesses, or other.

 

Cancellation policy

In case of cancellation by the customer:

If the cancellation takes place 1 day before the planned tour, 100% of the deposit will be refunded.

Cancellations received less than 1 day before the start of the tour will not be refunded.

In case of cancellation by OFF TRACK Tours:

OFF TRACK Tours reserves the right to cancel tours at any time without giving reasons. In such a case 100% of the deposit will be refunded.

 

Data privacy

Data protection is particularly important to us and our customers. For this reason, all data transmitted to us will be treated strictly confidentially and not passed on to third parties.

We reserve the right to use our customer data for internal analyses. Furthermore, we reserve the right to write emails to our customers for marketing reasons.

If you do not wish to receive any emails from us, please inform us orally in the office or later in writing by email.

 

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Khmer for Khmer Organisation.

Khmer for Khmer Organsation has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Khmer for Khmer Organisation shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

 

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 (change this) days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

 

Contact Us

If you have any questions about these Terms, please contact us.

Visit Us

Taphul Road, Siem Reap

between Asia Plaza Super Market and Rose Royal Boutique Hotel

Call Us

+855 (0) 93 303 656 (OFF TRACK Tours)

+855 (0) 93 903 024 (OFF TRACK Tours)

+855 (0) 12 912 843 (OFF TRACK Accessories)

+855 (0) 12 912 843 (KKO)

 

Email Us

[email protected] (KKO)

[email protected] (OFF TRACK Tours)

[email protected] (OFF TRACK Accessories)

[email protected] (for general questions only)

© 2018 | Khmer for Khmer Organisation | Terms and Conditions | Webdesign: Miguel Colbert